How can I identify and handle a scam or phishing attempt?

How can I identify and handle a scam or phishing attempt?

Scammers may try to impersonate EasyPark through SMS (SMiShing) or email to obtain your payment details. To protect your account and personal information, it is important to recognize fraudulent communication. 

How do I recognize a phishing SMS (SMiShing)?

Phishing via SMS occurs when scammers send text messages asking you to click a link to complete a payment or verify account details. To spot a scam, remember:

• No payment links: EasyPark never sends direct payment links or requests for sensitive information via SMS to private customers.

• App-only payments: If you have an outstanding balance, EasyPark will send an SMS notification, but we will always direct you to use the official EasyPark app rather than a website link.

• Synonyms: This is also known as a text scam, fraudulent SMS, or SMiShing.

How do I recognize a phishing email?

Scammers may send emails that appear to be from EasyPark. While our invoice partners may occasionally contact you regarding direct debit payments, you should remain cautious of any email asking for immediate credit card input outside of our official platforms.

• Synonyms: This is also known as email fraud, fake invoice, or spoofing.

What should I do if I clicked a suspicious link?

If you have interacted with a suspicious link or provided your details on a non-EasyPark website, follow these steps immediately:

1. Contact your bank: Inform your financial institution that your card or account details may be compromised.

2. Secure your account: They can help freeze your cards and monitor for unauthorized transactions.

3. Update passwords: If you entered your EasyPark login credentials, change your password in the app immediately.

How do I safely check for outstanding payments?

If you are unsure if a payment notification is legitimate, do not use the links provided in the message. Instead, follow these steps:

1. Open the EasyPark app directly on your mobile device.

2. Navigate to the payment section to see if there are any alerts or unpaid fees.

3. Update payment methods only within the secure app environment.

How does EasyPark communicate about unpaid fees?

When you have an outstanding payment, we will notify you via SMS or email. However, these messages are strictly informational. We will only ever direct you to the EasyPark app to manage your payment method or settle the balance. It is always safe to open the official app to check your account status.